DELIVERIES
We endeavour to ship out all orders as soon as possible. All orders will ideally be shipped out the day after they are received, but please bear in mind that this is not guaranteed. If your order is placed on a Friday, or over the weekend, your item will be shipped the following Monday.
We use Royal Mail to post our goods - each item is packed and checked to ensure it reaches you in perfect condition. Prices reflect the carrier’s rates, which is dependent on weight, volume & destination. Please note that you may be eligible to pay local customs or duties specific to each country: these are not included in the shipping charge.
For any further information, or if you urgently need something delivered, please email us at [email protected] and we will see what we can do to help.
RETURNS
Please remember that some our items will vary very slightly, this is due to printing techniques. If you wish to return or exchange an item please notify us at [email protected] as soon as you receive your item.
If you are unhappy with an item for any reason, it can be returned or exchanged provided it is returned in its original packaging and that both are in perfect condition. Subject to stock availability, we will exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Please note that all extra postage costs incurred in an exchange are payable by you. If you wish to return your item and receive a full refund items need to be posted or couriered back to us within 14 days of being received by you. Please obtain proof of postage, or send using a tracked service.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We wrap and pack all our goods very carefully, and check everything thoroughly for any faults before sending out. If an item arrives damaged, please let us know as soon as possible by emailing through the details and photos of the damage to [email protected]. The item will need to be returned and will be replaced if a replacement is in stock and available, otherwise a full refund will be given. Faulty goods must be returned to us within 7 days of being received by you.
Please note refunds to Debit/Credit Cards normally clear in 1/2 days. Refunds to Paypal and Stripe can take up to 30 days and are subject to Paypal and Stripe refund regulations. Returns and exchanges received outside the above time frames will not be accepted. For all returns you will be required to arrange and pay for the return of the products to us.
Returns must be sent to: BG, Room 184, 179 Whiteladies Road, Clifton, Bristol BS8 2AG, UK.
Please download and print a copy of our returns form.